CEO Series

Customer experience focusing on human-centered design – using data beyond pricing

Interview Notes I was introduced to Toby Alfred by our mutual friend – Meryl Golden, COO at Kingstone Insurance, Meryl worked with Toby at Progressive and with me at Earnix. Toby’s name was familiar to me in the insurance industry, but I never had a chance to speak with her before preparing for this interview. …

Customer experience focusing on human-centered design – using data beyond pricing Read More »

Using AI based data insights in commercial insurance in the COVID-19 new normal

In the shadow of COVID-19 and its potential to change the way we live and do business, Dick Welch, President and CEO of Hospitality Insurance Group spoke with David Schapiro, Co-Founder at Planck, about the need for creating efficiency in the underwriting process and how AI based data insights can enable this. Interviewer notes: I …

Using AI based data insights in commercial insurance in the COVID-19 new normal Read More »

An Insurance Innovator Reflects on 40 Years in the Industry – Part 3

Alan Bauer, retired Progressive Group President and insurance visionary, reflects on his 40 years in the industry with David Schapiro, co-founder of Planck. Interviewer notes: I was introduced to Alan by a McKinsey partner in 2007, my first year in the insurance business. Alan had just retired as Group President of Progressive Direct, where he …

An Insurance Innovator Reflects on 40 Years in the Industry – Part 3 Read More »

An Insurance Innovator Reflects on 40 Years in the Industry – Part 2

Alan Bauer, retired Progressive Group President and insurance visionary, reflects on his 40 years in the industry with David Schapiro, co-founder of Planck. Interviewer notes: I was introduced to Alan by a McKinsey partner in 2007, my first year in the insurance business. Alan had just retired as Group President of Progressive Direct, where he …

An Insurance Innovator Reflects on 40 Years in the Industry – Part 2 Read More »

We use cookies to provide the services and features offered on our website, and to improve our user experience. Learn more