We at Planck Resolution Ltd. and our affiliate Planck Re, Inc. ("Planck", "us", "we", or "our") recognize and respect the importance of maintaining the privacy of our customers and visitors to our website ("Site"). This Privacy Notice describes the types of information we collect from you when you visit our Site, our data insight platform including through the PLUS platform or the Planck Web App ("Solution"), including on a demo basis, and/or use our services available thereon (together with the Site and Solution, the "Services"). This Privacy Notice also explains how we process, transfer, store and disclose the information collected, as well as your ability to control certain uses of the collected information. If not otherwise defined herein, capitalized terms have the meaning given to them in the Terms of Service, available at https://planckdata.com/terms-and-conditions/. "You" means any visitor of the Site or user of the Solution.
If you are an individual located in the European Union ("EU Individual"), some additional terms and rights may apply to you, as detailed herein. Planck Resolution Ltd. is the data controller in respect of the processing activities outlined in this Privacy Notice. Our registered office is located at 29 Arania Osvaldo St., South Building, 12th Floor, Tel Aviv - Yafo, Israel and our company number is 515335388. Additional entities who may be serving as separate, independent controllers are listed below.
"Personal Data" means any information that refers to, is related to, or is associated with an identified or identifiable individual or as otherwise may be defined by applicable law. This Privacy Notice details which Personal Data is collected by us in connection with provision of the Services.
1.1.1. Inquiry Content: When you request information from us through the Site, fill out (online) forms, or contact us for any other reason, including when requesting demos or download whitepapers, or when you register to our newsletter, we will collect any data you provide, such as your name and/or email address, and the content of your inquiry.
How we use this data: To respond to your request or inquiry, including providing any materials requested, and to provide you with updates on information related to Planck, such as newsletters or service releases and for retargeting purposes. When you request a demo or download a whitepaper on or from our Site, we will automatically add you to our newsletter email list. You will be able to opt out from receipt of such newsletters by unsubscribing.
Legal Basis: When we respond to your inquiries and provide you with newsletters after you register to receive them, we do so based on performance of a contract with you. When we process your Personal Data for retargeting purposes and provide you newsletters after you request materials from us, we do so based on our legitimate interests.
1.1.2. Automatically Collected Data: When you visit the Site we automatically collect information about your computer or mobile device, including non-Personal Data such as your operating system, and Personal Data such as IP address, device ID, as well as your browsing history and any information regarding your viewing history on our Site. For more information about the cookies and similar technologies we use and how to adjust your preferences, please see the section "Cookies and Similar Technologies" below.
How we use this data: (1) to review usage and operations, including in an aggregated non-specific analytical manner, develop new products or services and improve current content, products, and Services; (2) to prevent fraud, protect the security of our Site, and address any problems with the Site; (3) to provide you with customized content, targeted offers, and advertising related to our products and Services, based on your usage history on the Site, on other third-party sites or apps you may visit and/or use, or via email.
Legal Basis: We process this Personal Data for our legitimate interests to develop and improve our products and Services, review usage, perform analytics, prevent fraud, for our recordkeeping and protection of our legal rights and to market our own products and services. Additional information regarding direct marketing is provided below.
1.2.1. Individual User Registration Data: In order to register independently for an individual account on our Solution, to participate in a demo of our Solution, you will be required to register and provide us with the following Personal Data: your name, email address, and phone number.
How we use this data: (1) to provide you with the Solution, including the chat feature of the Solution, and to respond to your inquiries and requests and to contact and communicate with you; (2) to prevent fraud, protect the security of and address any problems with the Solution; and (3) to provide you with informational newsletters and promotional materials relating to our Services, including via email. For more information about our direct marketing activities and how you can control your preferences, please see the Direct Marketing section below.
Legal Basis: (1) We process this Personal Data for the purpose of providing the Solution to you, which is considered performance of a contract with you, including responding to your inquiries and requests and providing customer support. (2) When we process your Personal Data for the purposes of preventing fraud, protecting the security of and/or addressing problems with the Solution and/or for the purpose of providing you with informational newsletters and promotional materials relating to our Services, such processing is based on our legitimate interests.
1.2.2. Business Accounts: With respect to customers who have entered into an agreement with us for use of the Solution ("Company"), we collect details of any communications we have had with personnel of such Companies or potential customers, such as records of emails, calls, or meetings.
How we use this data: To provide the Company with the Solution, to respond to inquiries and requests, to contact and communicate with the Company and potential customers.
Legal Basis: We process this Personal Data for the purpose of providing the Services to the Company, which is considered performance of a contract with the Company, including responding to inquiries and requests and providing customer support. When we process Personal Data of potential customers, we do so for our business purposes, based on our legitimate interests.
1.2.3. Automatically Collected Data: When you interact with our Solution, we automatically collect information about your computer or mobile device, including non-Personal Data such as your operating system, and Personal Data such as IP address, device ID, as well as your browsing history and any information regarding your viewing history on our Site. We also use Microsoft's Clarity service to collect session recordings and to generate behavioral metrics, heatmaps, and session replay. For more information about the cookies and similar technologies we use and how to adjust your preferences, please see the section "Cookies and Similar Technologies" below.
How we use this data: (1) to review usage and operations, including in an aggregated non-specific analytical manner, develop new products or services and improve and optimize current content, products, and Services; (2) to prevent fraud, protect the security of our Site, and address any problems with the Site.
Legal Basis: When we collect your as IP address, device ID, and browsing history, we do so based on our legitimate interests to develop and improve our products and Services, review usage, perform analytics, prevent fraud, for our recordkeeping and protection of our legal rights. When we collect information to session recordings (including heatmaps) we do based on your consent.
If you apply for a job with us, we collect your Personal Data when we process your job application. This may include your name, contact details, resume, recommendations, and any other information we may request or that you choose to share with us.
How we use this data: We use this data to process your job application, including to contact you for scheduling purposes and to provide you with updates.
Legal Basis: We process this Personal Data based on our legitimate interests to attract and assess candidates for employment.
Our Solution allows companies to search for and obtain information about certain businesses and their associated risks, including through its AI-based chat feature. While the Solution is intended to provide information about businesses, depending on your request, it is possible that some information about individuals, such as the business's proprietor, may be provided as well.
How we use this data: We use this data in order to provide Services to our customers.
Legal basis: We collect and process this information on behalf of our customers and in order to perform our contracts with them.
Additional Uses
2.1. Direct Marketing. As described above, we may use Personal Data to let you know about our products and Services that we believe will be of interest to you. We may contact you by email, post, or telephone or through other communication channels. In all cases, we will respect your preferences for how you would like us to manage marketing activity with respect to you. To protect privacy rights and to ensure you have control over how we manage marketing with you:
2.1.1. We will take steps to limit direct marketing to a reasonable and proportionate level and only send you communications which we believe may be of interest or relevance to you.
2.1.2. You can ask us to stop sending email marketing by following the "unsubscribe" link you will find on all the email marketing messages we send you. Alternatively, you can contact us at support@planckdata.com.
2.1.3. You can change the way your browser manages cookies, which may be used to deliver online advertising, by following the settings on your browser as explained below. If our marketing activities are based upon your consent, you may withdraw this consent at any time.
Sharing the Personal Data We Collect
3.1. Affiliate. We share information, including your Personal Data, with our affiliated company, Planck Re, Inc. where this is necessary to provide you with our products and Services, and for the purpose of management of our business.
3.2. Service Providers, and Subcontractors. We disclose information, including Personal Data we collect from and/or about you, to our trusted service providers and subcontractors, who have agreed to confidentiality restrictions and who use such information solely on our behalf in order to: (1) help us provide you with the Services; (2) aid in their understanding of how users are using our Services; (3) for the purpose of direct marketing (see above for more details); or (4) help us manage our employee recruitment processes.
Such service providers and subcontractors provide us with IT and system administration services, data backup, security, and storage services, data analysis and help us manage recruitment, serve advertisements and provide other marketing services.
3.3. Data Controllers. Depending on the Services you use, we also disclose your Personal Data to additional third parties, such as business partners, which act as independent, separate controllers with respect to the collection of your Personal Data. The details and contact information of such controllers are as set forth below.
Planck Re, Inc. support@planckdata.com
The Rocket Science Group LLC (d/b/a Mailchimp) dpo@mailchimp.com
Microsoft Corporation ClarityMS@microsoft.com or through https://www.microsoft.com/en-us/concern /privacy
Stripe, Inc. privacy@stripe.com
3.4. Business Transfers. Your Personal Data may be disclosed as part of, or during negotiations of, any merger, sale of company assets or acquisition (including in cases of liquidation). In such case, your Personal Data shall continue to be subject to the provisions of this Privacy Notice.
3.5. Law Enforcement Related Disclosure. We may share your Personal Data with third parties: (i) if we believe in good faith that disclosure is appropriate to protect our or a third party's rights, property or safety (including the enforcement of our agreement with you or the Company and this Privacy Notice); (ii) when required by law, regulation subpoena, court order or other law enforcement related issues, agencies and/or authorities; or (iii) as is necessary to comply with any legal and/or regulatory obligation.
3.6. Legal Uses. We may use your Personal Data as required or permitted by any applicable law, for example, to comply with audit and other legal requirements.
4. International Transfer
4.1. We use subcontractors and service providers and have affiliates who are located in countries other than your own, such as Israel or the US and send them information we receive (including Personal Data). We conduct such international transfers for the purposes described above. We will ensure that these third parties will be subject to written agreements ensuring the same level of privacy and data protection as set forth in this Privacy Notice, including appropriate remedies in the event of the violation of your data protection rights in such third country.
4.2. Whenever we transfer your Personal Data to third parties based outside of the European Economic Area ("EEA") and when required under applicable law, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
4.2.1. We will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission.
4.2.2. Where we use certain service providers not located in countries with an adequate level of protection as determined by the European Commission, we may use specific contracts approved by the European Commission which give Personal Data the same protection it has in the EEA.
4.3. Please contact us at support@planckdata.com if you would like further information on the specific mechanism used by us when transferring your Personal Data out of the EEA.
5. Security
We have implemented and maintain appropriate technical and organization security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to Personal Data appropriate to the nature of such data. The measures we take include:
5.1. Safeguards – The physical, electronic, and procedural safeguards we employ to protect your Personal Data include secure servers, firewalls, antivirus, and SSL encryption of data.
5.2. Access Control – We dedicate efforts for a proper management of system entries and limit access only to authorized personnel on a need to know basis of least privilege rules, review permissions, and revoke access immediately after employee termination.
5.3. Internal Policies – We maintain and regularly review and update our privacy related and information security policies.
5.4. Personnel – We require new employees to sign non-disclosure agreements according to applicable law and industry customary practice.
5.5. Encryption – We encrypt the data in transit using secure HTTPS protocols.
5.6. Database Backup – Our databases are backed up on an annual basis for certain data and are verified regularly. Backups are encrypted and stored within the production environment to preserve their confidentiality and integrity, are tested regularly to ensure availability, and are accessible only by authorized personnel.
5.7. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5.8. As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect user IDs and passwords, please take appropriate measures to protect this information.
Subject to applicable law and certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to the Personal Data that we or other controllers hold about you, as detailed below. For any requests to exercise such rights with respect to information held by other controllers, please contact the applicable controller directly. If you wish for us to notify all independent controllers, please specify that request when you contact us in order to exercise any of your rights. We will investigate and attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and, in any event, within the timescales provided by applicable data protection laws. We reserve the right to ask for reasonable evidence to verify your identity before we provide you with any information and/or comply with any of your requests, as detailed below:
6.1. Right of Access. You have a right to know what Personal Data we collect about you and, in some cases, to have such Personal Data communicated to you. Subject to applicable law, we may charge you with a fee. Please note that we may not be able to provide you with all the information you request, and, in such case, we will endeavor to explain to you why.
6.2. Right to Data Portability. If the processing is based on your consent or performance of a contract with you and processing is being carried out by automated means, you may be entitled to (request that we) provide you or another party with a copy of the Personal Data you provided to us in a structured, commonly-used, and machine-readable format.
6.3. Right to Correct Personal Data. Subject to the limitations in applicable law, you may request that we update, complete, correct or delete inaccurate, incomplete, or outdated Personal Data.
6.4. Deletion of Personal Data ("Right to Be Forgotten"). If you are an EU Individual, you have a right to request that we delete your Personal Data if either: (i) it is no longer needed for the purpose for which it was collected, (ii) our processing was based on your consent and you have withdrawn your consent, (iii) you have successfully exercised your Right to Object (see below), (iv) processing was unlawful, or (v) we are required to erase it for compliance with a legal obligation. We cannot restore information once it has been deleted. Please note that to ensure that we do not collect any further Personal Data, you should terminate your account with us, and clear our cookies from any device where you have accessed our Site or Solution. We may retain certain Personal Data (including following your request to delete) for audit and record-keeping purposes, or as otherwise permitted and/or required under applicable law.
6.5. Right to Restrict Processing. If you are an EU Individual, you can ask us to limit the processing of your Personal Data if either: (i) you have contested its accuracy and wish us to limit processing until this is verified; (ii) the processing is unlawful, but you do not wish us to erase the Personal Data; (iii) it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise, or defend of a legal claim; (iv) you have exercised your Right to Object (below) and we are in the process of verifying our legitimate grounds for processing. We may continue to use your Personal Data after a restriction request under certain circumstances.
6.6. Direct Marketing Opt Out. You can change your mind at any time about your election to receive marketing communications from us and/or having your Personal Data processed for direct marketing purposes. If you do, please notify us by contacting us at support@planckdata.com. We will process your request as soon as reasonably possible, however it may take a few days for us to update our records before any opt out is effective.
6.7. Right to Object. If you are an EU Individual, you can object to any processing of your Personal Data which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests. If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
6.8. Withdrawal of Consent. You may withdraw your consent in connection with any processing of your Personal Data based on previously granted consent. This will not affect the lawfulness of any processing prior to such withdrawal.
6.9. Right to Lodge a Complaint with Your Local Supervisory Authority. If you are an EU Individual, you may have the right to submit a complaint to the relevant supervisory data protection authority if you have any concerns about how we are processing your Personal Data, though we ask that, as a courtesy, you please attempt to resolve any issues with us first.
7. Data Retention.
7.1. Subject to applicable law, we retain Personal Data as necessary for the purposes set forth above. We may delete information from our systems without notice to you once we deem it is no longer necessary for these purposes. Retention by any of our processors may vary in accordance with the processor's retention policy.
7.2. In some circumstances, we may store your Personal Data for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, audit, accounting requirements and so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data, and whether those purposes can be achieved through other means, as well as applicable legal requirements.
7.3. Please contact us at support@planckdata.com if you would like details regarding the retention periods for different types of your Personal Data.
8. Cookies and Similar Technologies.
Depending on the Services you use, we use cookies and similar technologies for a number of reasons, including to help personalize your experience. Third parties through which we provide (part of) the Services and/or our business partners may be placing and reading cookies on your browser or using web beacons to collect information in the course of advertising being served on different websites. When visiting this Site, you shall be notified of the use of and placement of cookies and other similar technologies on your device as specified herein.
8.1. What are Cookies? A cookie is a small piece of text that is sent to a user’s browser or device. The browser provides this piece of text to the device of the originating user when this user returns.
8.1.1. A “session cookie” is temporary and will remain on your device until you leave the Site.
8.1.2. A “persistent” cookie may be used to help save your settings and customizations across visits. It will remain on your device until you delete it.
8.1.3. First-party cookies are placed by us, while third-party cookies may be placed by a third party. We use both first- and third-party cookies.
8.1.4. We may use the terms “cookies” to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above, such as web beacons or “pixel tags”.
8.2. How We Use Cookies. We use cookies and similar technologies for a number of reasons, as specified below.
The specific names and types of cookies, web beacons, and other similar technologies we use may change from time to time. However, the cookies we use generally fall into one of the following categories:
8.3. Third Party Cookies. We host cookies from LinkedIn, Microsoft, and Facebook on our Site. Additionally, cookies may be placed in messages we send in order to track your interaction with such emails.
8.4. How to Adjust Your Preferences. Most Web browsers are initially configured to accept cookies, but you can change this setting so your browser either refuses all cookies or informs you when a cookie is being sent. In addition, you are free to delete any existing cookies at any time. Please note that some features of the Services may not function properly when cookies are disabled or removed. For example, if you delete cookies that store your account information or preferences, you will be required to input these each time you visit.
8.5. By changing your device settings, you can prevent your device's ad identifier being used for interest-based advertising, or you can reset your device's ad identifier. Typically, you can find the ad identifier settings under "privacy" or "ads" in your device's settings, although settings may vary from device to device. Adjusting your preferences as described in this section herein does not mean you will no longer receive advertisements; it only means the advertisements that you do see will be less relevant to your interests.
9. Third-Party Applications and Services
All use of third-party applications or services is at your own risk and subject to such third party's terms and privacy policies.
10. Communications.
We reserve the right to send you service-related communications, including service announcements and administrative messages, without offering you the opportunity to opt out of receiving them. Should you not wish to receive such communications, you may cancel your account.
11. Children.
We do not knowingly collect Personal Data from children under the age of sixteen (16). In the event that you become aware that an individual under the age of sixteen (16) has enrolled without parental permission, please advise us immediately.
12. Changes to the Privacy Notice.
We may update this Privacy Notice from time to time to keep it up to date with legal requirements and the way we operate our business, and we will place any updates on this webpage. Please come back to this page every now and then to make sure you are familiar with the latest version. If we make material changes to this Privacy Notice, we will seek to inform you by notice on our Site or via email.
13. Comments and Questions.
If you have any comments or questions about this Privacy Notice or if you wish to exercise any of your legal rights as set out herein, please contact us at support@planckdata.com.
Last updated: February 2024